Free UK delivery and 30-day returns
Every order ships free in the UK, with fast next-day dispatch, and anything sealed and unopened can come back within 30 days.
Last updated: 1 November 2026
At Organic Gains, we want your wellness journey to be simple, reliable and convenient. This Shipping & Returns Policy explains how we process, deliver and handle returns for orders placed through our website, organicgains.co.uk.
1. Shipping Policy
UK Shipping
We currently offer free standard shipping on orders delivered within the United Kingdom.
Shipping costs and any available delivery options will be displayed at checkout before you complete your purchase.
Order Processing
We aim to process orders as quickly as possible after payment has been confirmed. Processing times may vary depending on product availability, order volume, weekends and public holidays.
If we anticipate a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Delivery Times
Estimated delivery times, where available, will be displayed at checkout or communicated in your order confirmation.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occasionally occur because of courier disruptions, adverse weather, public holidays or other circumstances beyond our reasonable control.
We will fulfil your order within the legally required timeframe. Unless otherwise agreed, goods must be delivered within 30 days of entering into the contract.
Order Confirmation and Tracking
Once your order has been placed, you should receive an order confirmation using the email address provided at checkout.
Where tracking is available, tracking information will be shared when your order is dispatched.
Please check your order confirmation carefully and contact us as soon as possible if you notice an error in your delivery address or order details. We cannot guarantee that changes can be made once an order has been processed or dispatched.
Delivery Address and Failed Deliveries
Customers are responsible for providing an accurate and complete delivery address at checkout.
If a parcel cannot be delivered because of an incorrect address or other circumstances attributable to the customer, please contact us so that we can review the available options.
We will assess any applicable redelivery or return-to-sender costs fairly and in accordance with applicable consumer law. Your statutory rights remain unaffected.
Lost, Damaged or Missing Orders
If your order has not arrived within the expected delivery timeframe, or your parcel arrives damaged, please contact us as soon as reasonably possible.
Please provide your order number and any relevant photographs or delivery information to help us investigate the issue.
We will work with the delivery provider, where necessary, to investigate missing or damaged orders and arrange an appropriate resolution in accordance with applicable consumer law.
Our responsibility for the delivery of goods is not removed simply because a delivery provider has accepted the parcel.
Local Collection
If local collection is offered for your order, the available collection location, arrangements and collection instructions will be communicated to you separately.
Please wait for confirmation before travelling to collect your order.
2. Returns Policy
We want you to feel confident when shopping with Organic Gains. We offer a voluntary 30-day returns policy, subject to the conditions below and without limiting your statutory consumer rights.
30-Day Returns
You may request a return within 30 days of receiving your order.
For a return under our voluntary change-of-mind policy, products must be unopened, unused, sealed in their original packaging and in a resalable condition, including any original labels and packaging.
Because we sell food supplements and wellness products, we apply appropriate hygiene and product-safety precautions to returned items.
Products that have been opened, unsealed or used may not qualify for a voluntary change-of-mind return where permitted by law. This does not affect your statutory cancellation rights or your rights concerning faulty, damaged, unsafe or incorrectly supplied products.
Your Statutory Right to Cancel
For most online purchases, UK consumers have the right to cancel their order within 14 days of receiving the goods without providing a reason.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
Certain exceptions apply under consumer law, including sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery, where the legal conditions for that exception are met.
You may inspect goods as you reasonably would in a shop. However, handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may result in a deduction for any diminished value, where permitted by law.
Nothing in this policy excludes or restricts a consumer's statutory rights.
How to Request a Return
To request a return, please contact us through our website's Contact Us page.
Please include:
- Your order number.
- The product or products you wish to return.
- The reason for your return, if applicable.
- Photographs, where relevant to a damaged, faulty or incorrect item.
We will provide instructions on the appropriate return process and return address.
Please do not send products to an address that has not been confirmed by our customer support team.
Return Shipping Costs
For voluntary change-of-mind returns, customers are responsible for the direct cost of return shipping, provided this responsibility was communicated before purchase where legally required.
If an item is faulty, damaged, incorrectly supplied or otherwise eligible for a remedy at our expense, we will arrange or reimburse reasonable return costs as required by law.